Terms of service

Please not that on this Website the terms, “we”, “us” and “our” refer to SP Science Limited, hereafter known as “SPS”

These Terms and Conditions apply to the use of our Website. By visiting our Website and/or placing an order you agree to be bound by the Terms and Conditions set out in this document. We may vary these terms from time to time and therefore you should check them before you make a new purchase. If you do not agree to be bound by these Terms and Conditions you may not use or access this Website.

Any new feature, product or tool that may be added to our Website in the future shall also be subject to these Terms and Conditions.

Accuracy and Completeness of Information:

We are not responsible if information made available on our Website is not accurate, complete or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Website is at your own risk.
This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.

Placing an Order:

Making a purchase from us is straightforward.

Just browse our website and add any items that you wish to buy into the shopping cart.
After you have finished your selection, click on 'Checkout'.
You will be asked for a few details that we need to be able to complete your order.
If you have a discount card or coupon, enter the code in the checkout to receive the discount, this saving will appear on the receipt.

We are under no obligation to accept your order, but would normally do so where the product is available. Your order reflects current pricing and whether your credit card/debit card or PayPal payment is approved by PayPal or your credit card/debit card company. The display of any product on our website is not an offer by us to sell to you. It is your response that is the offer. Accordingly, we are not liable to sell you any product that might be quoted at a price lower than that meant by us (an error).

Currency conversions are approximate. We accept all major credit cards, debit card or PayPal.
Exchange rates around the world do vary, so payments made by you must always be in UK Pounds Sterling. Any PayPal payments will be subject to their daily conversion rate.

Acceptance of Your Order:

When you receive a confirmation of order from us, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice after despatching your order.

If we do not accept your order for any reason or the price of the product has increased between the time of your order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. Depending on the reason, you may need to resubmit your order.

Delivery Schedule:

Our aim is to get your order delivered to you in the shortest possible time so you aren't left waiting for the protection that our products provide. We will make every effort to despatch your order within 24 hours of order, provided the product(s) you have selected is/are in stock.

All products (unless specified otherwise) will be delivered within a further two working days within the UK. Smaller items may be sent out using a regular mail service to reduce shipping costs and delivery times to you. Other delivery times apply to international orders and these are stated during checkout. All deliveries will be made to you at the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately.

Customers must make appropriate arrangements to be present to receive the goods they have ordered. You will receive a text when your order has been dispatched which will provide you with a rough estimate of the expected delivery date and time. It will also provide tracking details where goods have been sent via courier. Further notifications will be sent to you the last of which will inform you of delivery within the hour.

If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/debit card or PayPal account for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery and storage charges we may have incurred.

Taking Delivery of Your Order:

All deliveries must be signed for. You will be responsible for the product(s) as soon as they are delivered and found to be in conformity to the contract. Ownership of the products shall pass to you once we have received payment in full.

All shortages and damages must be reported to us in writing or by e-mail within 3 working days.

You MUST check your order upon receipt of delivery to ensure all items ordered have been received in their correct colours, quantities and condition. We will only accept errors in picking within 3 days of receipt of the goods. It is therefore vital that all orders are checked by you when they arrive, as mistakes cannot be rectified at a later stage. Also claims for goods damaged in transit must be brought to our attention within 3 days of receipt of them. We will not consider claims for damaged goods not reported within this time.

To discuss the delivery of your order, please send an email to deliveries@spscience.co.uk (Please include your order number in the email). We aim to respond to your enquiry within 24 hours of receipt (Monday - Friday).

International Shipping:

Customers buying from outside the UK may have different tax legislation to adhere to. SPS does not charge VAT (tax) to any orders outside the UK so customers may be liable to pay import tax on any items they purchase at their countries natural rate for that product. Not all items being exported may be stopped by import customs and charged import tax, but this could happen so please allow for this eventuality at the tax rate your country charges these items.

It is not our duty or responsibility to arrange the tax application on any products purchased from outside the UK.

Site Security:

This Website does utilise "cookies". However, this is solely for the purpose of tracking the contents of your online shopping cart. You can disable the cookies from running however this will also disable the shopping cart too. We suggest that cookies are not blocked on this Website as no information is gathered about you except for that which is absolutely necessary to allow the provision and delivery of your goods and ability to contact you should the need arise.

Credit Card Security:

All transactions carried out on this Website are perfectly secure. The Website uses industry standard SSL (Secure Socket Layer) protocols to ensure that all information sent is kept strictly secure and private. SPS is full PCI certified for guaranteed peace of mind for all our customers but we will not be holding any personal credit/debit card account details.

Privacy Policy:

SPS does not share this information with ANY third parties for ANY reason (except our fulfilment and shipping companies and then only the details relevant to the delivery of the goods to you, as mentioned above.) This is in accordance with the Data Protection Act 1998 and we have a full GDPR Policy available for your review.

General:

All dimensions, weights, volumes and other measurements provided on our Website are intended as approximations only. All of these figures have been supplied by us in good faith and are subject to slight variances between products. We regret that minor variances between quoted and actual figures would not constitute a reason for return as faulty. In cases where the variance from the manufacturers quoted figures is minor, you may still be able to return the item under our Returns Policy.

Returns Policy:

Our full returns policy can be found on our website.

Warranties:

SPS’s products are covered by the following guarantees:

Silver Life Mask - 2 years or 100 machine wash cycles at 40C whichever is the sooner from the date of purchase against material or manufacturing defects.
Silver Life Textiles – 2 years or 400 machine wash cycles at 60C whichever is the sooner from the date of purchase against material or manufacturing defects.

These guarantees are offered in addition to, and do not affect, your statutory rights.

Our products have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom, Ireland and European Union. All products come with a guarantee in accordance with the provisions of law 23 dated July 10^th 2003.

Product warranties are subject to conditions and exclusions. For full product warranties please refer to the Product Warranties page on our website.

Promotional Terms & Conditions:

Voucher & Discount Codes. (In the future)

Voucher codes are only available at spscience.co.uk
Some exclusions may apply. The discount will be applied automatically at checkout provided the code is valid and has been typed correctly into the promotional box.
Once an order has been completed, the discount may not be applied retrospectively.
All products are subject to availability. We reserve the right to withdraw any items and/or change these terms and conditions at any time.
Any offer may not be used in conjunction with another offer, discount or promotion (e.g. free or bonus items), including without limitation, staff discount or any other discount code or any other promotions.
Postage, packing and delivery charges are additional and not subject to discount. Details of such charges are available here.
These offers are non-transferable and should not be sold on auction sites for profit.

Sale.

The sale applies to selected items only. Sale items will be clearly marked down.
We reserve the right that sale offers may not be used in conjunction with any other offer, discount or promotion.
All products are subject to availability. We reserve the right to withdraw any items and/or change these terms and conditions at any time.
Postage, packing and delivery charges are additional and not subject to discount.

Clearance & Outlet.

Clearance/or Outlet items will be clearly marked as such and are new unless otherwise clearly stated.
We reserve the right that Clearance offers may not be used in conjunction with any other offer, discount or promotion.
All products are subject to availability. We reserve the right to withdraw any items and/or change these terms and conditions at any time.
Postage, packing and delivery charges are additional and not subject to discount.